pilgrims-Santiago-caminowaysThe end of the year is fast approaching and we’d like to know if you enjoyed your trip with How can you send us your comments and/or post a review?

We have many different ways you can share your feedback and/or post reviews:

By email

You contact the customer care team to share your feedback about your holiday with If you’d like your comment to be added to our testimonials section, please let us know.


We have a TripAdvisor profile where you can post your reviews after your Camino de Santiago or Via Francigena trip. We have been awarded a certificate of excellence for 2014 thanks to comments published by happy customers so thank you!


A few weeks after you have travelled you will receive a questionnaire from Feefo. This review is divided in two categories: service and product and the form is only received by customers after their trip.

Both TripAdvisor and Feefo are both public reviews so we expect comments from customers to be fair, respectful and honest. We welcome your feedback and we would encourage you to get in touch with our Customer Care team to let us know about your experience.

The team’s goal is to provide always the best service to our clients but sometimes mistakes and unexpected issues can happen. We are a small tight team and our emergency number is the best way to let us know about unexpected issues, so they can be fixed while you are on the way. We believe communication with our customers is always the best way to improve our service and to resolve unexpected glitches. Your feedback is important to us, as it allows us to constantly improve the services we provide, from hotels to transfers.

Feedback form 

We also have an after travel feedback form you can find on the website: Feedback Form. This is not public but you can indicate if you would like to publish your comments on the Testimonials section. And of course, you can also leave your star rating and review on the Facebook page.

Thank you so much for travelling with!


  1. By Lisa

    Hi Paul, thank you for your kind words and we are delighted to hear that you had a fantastic time on your Camino Journey with your wife. I will pass along your nice report to the team. Enjoy a little relaxing time after your walk. Like you we love the wonderful experiences along the Camino routes and the travel team are always here to help when you are planning your next adventure with Many thanks and kindest regards, Lisa from the team!

  2. By Paul Will

    My wife and I recently completed our Camino de Santiago from Tui to Santiago de Compostela and we wanted to thank your team for doing an amazing job. From the time we arrived in Vigo, where your company arranged for a taxi to take us to our hotel in Tui, and our stays along the way, everything was just perfect. The daily luggage transfers provided by Tuitrans were flawless. At the end of our daily walk our luggage was there waiting for us at our next hotel. Perfect : ). We are going to do another Camino next September and we are definitely going to use your company again. Thank you so much. Paul and Sally Will. United States of America.

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