Privacy Policy
This Privacy Policy explains how Greenlife Tours LTD – ta: CaminoWays.com – (“the Company,” “we,” “us,” or “our”) collects, uses, and protects your personal data when you use our website and services (the “Service”). It also explains your rights and how you can exercise them, including how to request the deletion of your data.
By using our Service, you agree to the terms of this Privacy Policy.
Table of contents
- Privacy Policy
- 1. Information We Collect
- 2. How We Use Your Data
- 3. Sharing Your Data
- 4. Data Retention
- 5. International Transfers
- 6. Your Rights (GDPR & CCPA)
- 7. Data Deletion Requests (Facebook & General Use)
- 8. Cookies & Tracking
- 9. Marketing Communications
- 10. Payments
- 11. Children’s Privacy
- 12. Changes to this Policy
- 13. Contact Us
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, postal address, payment details (through secure payment processors).
- Account Information: Login details if you create an account or use a social login (Google, Facebook, Twitter).
- Usage Data: IP address, browser type, device information, pages visited, and actions taken on our website.
- CaminoWays App (Android and iOS): if you use our app, we collect your name, email address and account ID to log you in and show your booking; your phone’s precise location, only if you allow it, to show your position on the route map; and app usage data with a device identifier to understand how the app is used and improve it. We do not use app data for advertising, and we do not sell it or share it with third parties, other than service providers who process it for us.
- Additional Data for Payments: For bank transfers we may request ID or proof of address.
- Cookies & Tracking: We use cookies and similar technologies (see Section 7 below).
2. How We Use Your Data
We use your personal data to:
- Provide and maintain our Service.
- Manage your account and purchases.
- Communicate with you (including updates and customer support).
- Send marketing offers (unless you opt out).
- Improve our website and services.
- Comply with legal obligations.
3. Sharing Your Data
We may share data with:
- Service providers (e.g. payment processors, analytics, email services).
- Business partners for promotions.
- Affiliates under common ownership.
- Authorities when required by law.
We do not sell personal information of users under 16 years old.
4. Data Retention
We keep personal data only as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce agreements. Usage data is generally retained for a shorter period.
5. International Transfers
Your information may be transferred and processed outside of your country of residence. We ensure adequate safeguards are in place as required by law.
6. Your Rights (GDPR & CCPA)
Depending on your location, you have the right to:
- Access the data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict processing.
- Withdraw consent at any time.
- Request data portability.
- File a complaint with your local Data Protection Authority.
7. Data Deletion Requests (Facebook & General Use)
You can request the deletion of your personal data collected through our Service, including data obtained via Facebook Login.
To make a request, please:
- contact us with the subject line “Data Deletion Request.”
- We may ask for identity verification.
- We will delete your data (unless retention is required by law) within 30 days.
If you used Facebook Login, you can also remove our app directly in your Facebook account settings, which will revoke access and delete stored data we no longer require.
Deleting your CaminoWays app account
The CaminoWays app (Android and iOS) is published by Greenlife Tours LTD, trading as CaminoWays.com. To delete your app account and the data linked to it:
- Contact us using our contact form or by email at [email protected], with the subject “Delete my CaminoWays app account”.
- Tell us the email address you use to log in to the app.
- We may ask you to confirm your identity.
What we delete: your app login, app usage data and any location data linked to your account, within 30 days.
What we keep: booking, invoice and payment records that we must keep by law (Irish tax law requires six years). These are no longer linked to your app account.
You can also ask us to delete only some of your data (for example location or usage data) without deleting your account, in the same way.
8. Cookies & Tracking
We use cookies and tracking technologies to improve your experience and analyse traffic.
- Essential Cookies: Required for website function.
- Performance Cookies: Help us improve site usability.
- Advertising Cookies: Used with partners (Google, Facebook, Bing, etc.) to deliver relevant ads.
You can manage cookies through your browser settings. More details are in our [Cookies Policy].
9. Marketing Communications
We may send you newsletters or offers. You can unsubscribe at any time using the link in our emails or by contacting us.
10. Payments
Payments are processed securely by third parties (Stripe, PayPal, Checkout.com, Revolut). We do not store payment card details.
11. Children’s Privacy
Our Service is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so we can delete it.
12. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.
13. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
Greenlife Tours LTD
GEC, Taylor’s lane, Dublin 8, Ireland
Contact us by email