Total Peace of Mind – No Change Fee in 2020.

Travel plans can change… enjoy more flexibility

At CaminoWays.com we understand travel plans can change so we are waiving change fees on new bookings across all Greenlife Tours brands for a limited time, including CaminoWays.com, CanariaWays.com, IrelandWays.com and FrancigenaWays.com.

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All new bookings for 2020 confirmed from 9th March can enjoy a free date change, up to 30 days before your trip is due to start.

Have you booked your trip already? Don’t worry, if you are due to travel before 1st July 2020, contact our customer care team to change your travel dates customercare@greenlifetours.com.

*One free date change per booking and new travel dates  up to April 2022, subject to availability. Find more details about our COVID19 special terms and conditions here: Terms and Conditions Update.

For more information or to start planning an unforgettable trip check out our wonderful Camino de Santiago routes or contact our travel experts

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Comments

  1. By Sarah

    Hi Anita,

    Thank you for getting in touch and I fully understand your concerns. I have asked a member of our Customer Care team to get in touch as soon as possible.

  2. By Anita

    I’m very disappointed that I am being charged a change fee of €40 for my booking on 4th August. My booking was made on 29th February, day of first confirmed case of Covid-19 in Ireland. Also, a cancellation fee of €180 seems very unfair given pandemic. I have been issued with my travel documents for 4th August so seems to be going ahead but I still don’t know for sure if flights booked with Aerlingus will be running on schedule or if quarantine on returning to Ireland will still be an issue.

  3. By Maria

    Hi Nancy, a member of our customer care team will be in touch to review your trip as soon as possible. Kindest regards.

  4. By Nancy Simpson

    Disappointed that you need to charge customers an additional 180 Euros to postpone a trip due to a global pandemic. Our trip is booked for June 12th, but was attached to an itinerary that left us leaving the US on May 31st. We had to cancel a cruise to Europe, many Airbnb’s, etc. All vendors we have dealt with didn’t charge a penalty. I hope you will reconsider.

  5. By Maria

    Dear Robert, we’ve sent your request to our Customer Care team and they’ll be in touch directly to review your booking. Just bear in mind they are prioritising trips departing in the coming days so they might take a couple of days to respond but they will review all requests. Thank you for your patience and understanding. Kind regards.

  6. By Robert

    I am scheduled to pilgrimage from Florence to Assisi, starting on June 4th. I would like to change my start date to Friday, October 3rd, but the system would not allow a change. Can that be done now, or do I need to wait until you get greater clarity about government restrictions, etc.? Thanks in advance.

  7. By Maria

    Hi Catherine, I believe our Customer Care team has been in contact directly to address your particular case. The team is working hard to review each individual case as soon as possible. Kind regards.

  8. By Maria

    Dear Beth, thank you for contacting us. I believe our Customer Care team has now been in touch with you directly in the past few hours. Kind regards and thank you for your patience and understanding.

  9. By Beth

    Dear Friends at Camino Ways – I have read the above comments that you are contacting all customers. I made a direct inquiry last Thursday 3/12 to reschedule my trip but I have not heard anything back yet. Would you kindly let me know what the “wait time” is for response?

  10. By Maria

    Hi Loretta, thank you for your suggestions. We are currently contacting all customers travelling in the coming weeks to change their travel dates for later on in the year. If you are travelling with us in April, please send us your reference code to customercare@greenlifetours.com and we’ll be able to arrange that for you. Kindest regards.

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