Travel plans can change… enjoy more flexibility

At CaminoWays.com we understand travel plans can change so we are waiving change fees on new bookings across all Greenlife Tours brands for a limited time, including CaminoWays.com, CanariaWays.com, IrelandWays.com and FrancigenaWays.com.

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All new bookings for 2020 confirmed from 9th March can enjoy 1 free date change, up to 30 days before your trip is due to start.

Have you booked your trip already? Don’t worry, if you are due to travel before 30th April 2020, contact our customer care team to change your travel dates customercare@greenlifetours.com.

*One free date change per booking and new travel dates  up to April 2022, subject to availability. Find more details about our COVID19 special terms and conditions here: Terms and Conditions Update.

For more information or to start planning an unforgettable trip check out our wonderful Camino de Santiago routes or contact our travel experts

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Comments

  1. By Maria

    Dear Robert, we’ve sent your request to our Customer Care team and they’ll be in touch directly to review your booking. Just bear in mind they are prioritising trips departing in the coming days so they might take a couple of days to respond but they will review all requests. Thank you for your patience and understanding. Kind regards.

  2. By Robert

    I am scheduled to pilgrimage from Florence to Assisi, starting on June 4th. I would like to change my start date to Friday, October 3rd, but the system would not allow a change. Can that be done now, or do I need to wait until you get greater clarity about government restrictions, etc.? Thanks in advance.

  3. By Maria

    Hi Catherine, I believe our Customer Care team has been in contact directly to address your particular case. The team is working hard to review each individual case as soon as possible. Kind regards.

  4. By Maria

    Dear Beth, thank you for contacting us. I believe our Customer Care team has now been in touch with you directly in the past few hours. Kind regards and thank you for your patience and understanding.

  5. By Beth

    Dear Friends at Camino Ways – I have read the above comments that you are contacting all customers. I made a direct inquiry last Thursday 3/12 to reschedule my trip but I have not heard anything back yet. Would you kindly let me know what the “wait time” is for response?

  6. By Maria

    Hi Loretta, thank you for your suggestions. We are currently contacting all customers travelling in the coming weeks to change their travel dates for later on in the year. If you are travelling with us in April, please send us your reference code to customercare@greenlifetours.com and we’ll be able to arrange that for you. Kindest regards.

  7. By Maria

    Hi Ann, thank you for getting in touch. We are currently contacting all customers due to travel in the coming weeks to offer them to change their dates. We are monitoring the situation closely and reviewing each case individually. If you could email our Customer Care department customercare@greenlifetours.com with your Reference code, they’ll be able to advice. Just bear in mind, the volume of calls and emails at the moment is quite high so they might take a while to respond. Stay in touch and stay safe!

  8. By Loretta

    As your company knows, on Friday, March 13, Spain declared a state of emergency due to a sharp increase in Corona virus cases. We all know how serious the situation is for travelers from the around the world to come to Spain for a vacation.
    I can only imagine the issues and problems this is causing Greenlife Tours and Caminoways with the multitude of trips that you offer in Spain. There is no prediction by the authorities, medical experts, or governments when this crisis will be over and it will be safe to travel again. This Corona crisis continues to grow day by day and may not be resolved at all in 2020.

    Therefore, I believe the time has come for Greenlife Tours to prioritize the health and safety of its customers and cancel all trips in Spain through the end of April, at a minimum. Travel companies throughout the world are doing exactly this.

    Thank you for your consideration.

  9. By Ann Loudon

    We have plans for May 3rd to walk from Sarria to Santiago. As long as Lufthansa is flying into Frankfurt/Santiago from LAX we are going! I did read that some Albergues are closed but we are hoteling it. Do you have any problems on your side? Please let us know how you feel about all this. Thank you.

  10. By Maria

    Dear Cindy, our Customer Care team will be in touch to review your itinerary. Thank you for getting in touch. Kind regards.

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