Join the team

CaminoWays.com is a team of friendly, well travelled and multi-cultural travel professionals. Our office is located in Blackpitts, Dublin 8, the coolest part of town.

We are always looking for great talent to join our fantastic team and these are our current job openings:

CAMINO TRAVEL CONSULTANT

Camino Travel Consultant

We are looking for a travel consultant with 2 years of experience to join our Customer Care team. Delivering outstanding service to our clients, before, during and after their trip, is the main goal of our Customer Care team.

Your interpersonal skills, as much as the relevance of your experience, will be keys to successfully applying for this position. You must be willing to make a difference and be confident that you have a sufficient degree of assertiveness to deliver at high standard from a customer perspective, face issues and problems as they arise and make accurate and pertinent recommendations to your manager.

Reporting to the Sales Director, the Travel Consultant will be responsible for the following:

KEY RESPONSIBILITIES
Deliver an outstanding service and ensure customer satisfaction
Deal with customers inquiries in a timely manner
Deliver quality proposals to maximise sales
Ensure Company processes are followed and efficient
Deal and solve complaints in a professional manner
Report on agreed KPIs
Keep customer services tools and templates updated
Handle credit card and cheque payment
Liaise constantly with our Reservation team
Give feedback to our product team
Work on ad-hoc projects as required
Help keeping the website up to date.
Update and maintain customer databases
Share acquired knowledge with the team
Take initiatives to improve general services to customers
Suggest enhanced processes/procedures to improve internal efficiency

SKILLS REQUIRED
People person
Sales Experience
Fluency in English
Problem solving
Excellent computer skills (Excel, Word, Power Point)
Excellent attention to details
Excellent telephone manner
Good business acumen
Ability to deliver within deadlines
Great attitude with willingness to deliver outstandingly
Highly organised with the ability to prioritise
Ability to multitask
Another language an advantage: Spanish, German
Sales environment will be a bonus. Full training will be provided

DETAILS
Salary: Depending on experience
Minimum experience required: 2 years
Qualifications: Diploma. Degree is an advantage
Benefits include 22 days annual leave, central location, annual FAM Trips, complimentary travel with the company, free development training, health and pension benefits.

Email your CV and cover letter to: info@greenlifetours.com.

RESERVATIONS AGENT WITH LANGUAGES

Travel Reservations Agent with languages

The Reservations team is recruiting a travel reservations agent with 3 languages: French, Spanish and Italian.

The role includes booking services for our clients on the different routes and destinations.
As a Reservations Agent you will be part of the Reservations Team.
The primary objective of the Reservations Agent is to secure accommodation and services for our clients, within a specified budget, in the different destinations we provide.
Outstanding attention to detail is essential for this role.

It is essential that the ideal candidate can communicate in three languages: French (mandatory) Italian and Spanish (written as well as spoken). Interpersonal skills along with relevant experience will be key to a successful application for this position.

Reporting to the Reservations Manager, the main tasks include:

KEY TASKS
Booking services (such as accommodation, taxi transfers, bike rental, etc…) for clients using Tourplan, email or phone calls.
Maintaining a close professional relationship with all providers and being confident negotiating prices.
Maintaining and updating the team’s providers database. This includes prices, notes, addresses and contacts.
Covering our 24/7 emergency phone to assist providers aswell as clients on tours, outside of office hours (you will be responsible for emergency cover one week in every four).
Travelling abroad to visit providers when necessary.
Working with the Reservations team as well as the other teams at CaminoWays.com: Sales, Marketing and Accounts.

SKILLS REQUIRED
The ideal candidate should have the following profile:
Ability to communicate and write in the following three languages: French (mandatory) Italian and Spanish (written as well as spoken).
Two years of experience in similar position.
Organised individual, target driven with the ability to prioritize workload in an appropriate manner.
Multi-tasking skills.
Excellent attention to detail.
Enthusiastic team player with the ability to learn quickly fast paced environment.
Excellent problem-solving skills.
A ‘can do’ attitude.
Good customer care skills dealing with B2B and B2C clients.
Able to maintain excellent departmental and interdepartmental communication.
Proficient in Microsoft Office products.

DETAILS
Salary: 24K, depending on experience
Benefits include: 22 days annual leave, central Dublin location, annual FAM Trips, complimentary travel with the company, free development training, health and pension benefits.

Email your CV and cover letter to: resa@greenlifetours.com.

ACCOUNTS PAYABLES/RECEIVABLES WITH SPANISH

Accounts Payables/Receivables with Spanish + 1 European language

This role will suit a professional with excellent attention to detail and keen to join a fast paced environment in the travel sector.

As part of the role, you will be required to liaise with service providers and office suppliers in different European countries: mainly Spain, France, Portugal and Italy; and to carry out General office administration duties. You will be working with the Accounts Manager, and reporting to the Operations Manager.

KEY TASKS

Payable / Receivable
As part of the account team – responsible for payment incoming (identifying them) and outgoing (paying bills).
Ensure all invoices are paid on time and all parties are kept fully informed.
Ensure collections and Refunds are timely and properly managed.
Ensure any disputes are resolved as quickly as possible.
Maintain good and close relationship with hotels and other service providers.
Negotiate prices and terms of payments of hotels when necessary and requested.
Keep the database of hotels/service providers updated together with Tourplan, including prices, addresses and phone numbers.
Help on reconciliations of the different accounts.
Filling and keeping records.
Office Administration.Office management and general office administration duties.
Responsible of placing orders with our office suppliers in an organized and timely manner. Processing and recording the payments.
Filling and keeping records.

SKILLS REQUIRED

Min 1-Year experience in a similar position.
Fluency in Spanish + 1 other European language: French or Italian.
Highly organised with ability to prioritize.
Capability to multi-task.
Excellent attention to detail.
Be an enthusiastic team player who learns fast in an upbeat energetic environment.
Excellent problem solving skills.
Very good computer skills, including Excel.
3rd level education.

DETAILS
Salary: 22K, depending on experience
Benefits include: 22 days annual leave, central Dublin location, annual FAM Trips, complimentary travel with the company, free development training, health and pension benefits.

Email your CV and cover letter to: resa@greenlifetours.com.

PRODUCT ASSISTANT

Product Assistant

The Marketing team is currently looking for a product assistant or resident ‘map nerd’ to work closely with our Product Manager. If you love maps and would like to learn and gain experience in the travel industry, this is the perfect role for you.

We are looking for a technically-minded candidate, great with maps and fine details.

KEY TASKS
Maintenance of booking system pack information: updating maps, suppliers and services information
Manage booking system back end to support reservations and sales teams
Assist in the creation of holiday notes: drafting, proof reading, creating maps, etc
Updating tours/products on our websites: images, maps and product/tour information
Assist Product Manager developing new products, researching accommodation and services for packages
General Product-related activities and events

SKILLS REQUIRED
We are looking for someone with the following skills:
Attention to detail is a must
Technically minded
Good writing skills
Multi-tasker / fast learner
Great organisation skills
Relevant 3rd level education – preferably Tourism, Geography or similar
Knowledge of Spanish would be an advantage
Knowledge of Excel/spreadsheets
Interest in travel
Photoshop knowledge preferable but not essential
Experience with Tour Plan or similar booking system would be an advantage

DETAILS
Salary: 22-24k depending on experience.
Qualifications: Relevant 3rd level education, preferably in Tourism, Geography or similar.
Benefits include: 22 days annual leave, central Dublin location, annual FAM Trips, complimentary travel with the company, free development training, health and pension benefits.
Email your CV and cover letter to: products@greenlifetours.com.