Last year was another great year on the Camino. Over 9,000 pilgrims traveled with us across the various Camino routes, aswell as trails in Ireland, Italy and the Canary Islands. That’s more than 18,00 happy feet! Each of these clients were sent a feedback survey that we use to evolve our offering. Customer Feedback is very important to us, we are constantly trying to improve our service for our clients. and last year we asked for your help.
Claire Da Silva, our Customer experience director, was absolutely delighted at the response. She said: “Getting feedback from our customers is the most important tool we have for improving the customer experience. We want to hear everything about your trip with us, both the elements you loved and also any suggestions on improvements that you feel can be made. This valuable information is reviewed closely by our team as we are always striving to not only meet customer expectations, but to exceed them.”
We would like to take this opportunity to thank everyone for their feedback last year. We are sure that as a result 2020 will be an even more fantastic experience for clients.
As part of the survey we chose 12 monthly winners of a €50 euro voucher for any of our trips. The lucky winners are as follows:
January – Evelyn Henke
February – XiaoYin Byrom
March – Dominic McCarthy
April – Rona Robinson
May – Keri Crask
June – Susan Kerr
July – Mike Franklin
September – Finnuala Cottle
October – Crystal Razouki
November – Linnea Moosmann
December – Kevin Wilson
The winner of our top prize, a 7 night stay on The Camino de Santiago is:
The winners have been contacted individually by email, but if you see your name on the list and you haven’t received an email don’t hesitate to contact us at firstname.lastname@example.org.
For more information on any of our walking or cycling tours, please contact the travel specialists.