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We are hiring! Do you want to join the team? We are looking for an Operations Administrator, fluent in 3 languages: Spanish-French-Italian.

Your interpersonal skills, as much as the relevance of your experience, will be key to successfully applying for this position. You must be willing to make a difference and be confident that you have a sufficient degree of assertiveness to deliver at high standard from a customer perspective, face issues and problems as they arise and make accurate and pertinent recommendations to improve tools/processes. Reporting to the Managing director you will be responsible for the following: We are seeking an experienced reservation manager fluent in three languages: Spanish, Italian and French in order to ensure reservation of all our clients’ holidays, to work with the team and sync with sales.

Key Tasks:

Book the services for our clients going on tours (this includes hotels, taxis, buses)
Maintain good and close relationship with hotels, and negotiate the prices.
Paying the hotels after receiving the invoice on a weekly basis.
Managing the rota of the guides on the ground.
Keep the database of hotels updated, including prices, addresses, and phone numbers.
Working with the reservation team.
Liase with the Sales team to unsure that the bookings are correct.
Report to the managing director on a weekly basis.
“on-call” on a 2 weeks rotation basis, with another member of the team.
Travel to visit the hotels when necessary.
The Person:

3-4+ Year experience in similar position.
Fluency in following three languages: Spanish, Italian and French.
Excellent communicator.
Highly organised with the ability to prioritise.
Capability to multi-task.
Excellent attention to detail.
Be an enthusiastic team player who learns fast in an upbeat energetic environment.
Excellent problem solving skills.
Good customer care skills B2B and B2C.
Educated to Diploma level.
Very good computer skills, including Excel.

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